shoie33 Privacy Policy
shoie33 is committed to protecting the privacy and security of every player's personal data. This document explains how we collect, process, store and protect your information as a user of our platform.
Data Encryption
All your personal data and financial transactions are protected with 256-bit SSL encryption technology, ensuring your information cannot be accessed by unauthorised parties.
Strict Access Control
Only authorised shoie33 staff may access your personal data, and only within the scope of their designated duties. Every access is logged and monitored.
No Data Sales
shoie33 does not sell, rent or trade players' personal data to any third party for marketing or commercial purposes without your consent.
User Control
You have the right to access, correct and request deletion of your personal data at any time by contacting the shoie33 support team via live chat or email.
Cookie Management
We use cookies to improve your browsing experience. You can manage your cookie settings through your web browser at any time according to your preferences.
Regular Updates
This Privacy Policy is updated from time to time to reflect changes in our services or legal requirements. We will notify you of any material changes.
1. Introduction
shoie33 ("we", "platform" or "shoie33") is an online casino and sports betting platform operating under international licensing. We respect the privacy rights of every individual who uses our services and take this responsibility seriously.
This Privacy Policy describes the types of personal data we collect, the purposes for collecting it, how we process and store it, and your rights as the data owner. By registering an account or continuing to use the shoie33 website, you agree to the terms set out in this Privacy Policy.
This policy is drafted in line with international data protection principles and is intended to give you a clear and transparent picture of our information handling practices. If you have any questions, our customer support team is available 24 hours a day, 7 days a week via live chat and email in Malay and English.
2. Personal Data We Collect
We collect various types of information depending on how you interact with the shoie33 platform. This information falls into several main categories:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number, profile photo | Identity verification, KYC, legal compliance |
| Contact Data | Mobile phone number, email address, mailing address | Service communication, account verification |
| Financial Data | E-wallet information, bank account number (for FPX), transaction records | Deposit processing, withdrawals, fraud prevention |
| Technical Data | IP address, browser type, operating system, cookie data | Security, technical troubleshooting, performance analysis |
| Usage Data | Game history, betting behaviour, login and account activity | Service personalisation, responsible gambling |
3. How We Use Your Data
The personal data we collect is used solely for the purposes stated at the time of collection or purposes directly related to them. Primary uses include:
- Account management — registering, verifying and managing your player account, including the KYC (Know Your Customer) process required by licensing authorities.
- Financial transaction processing — processing deposits via Touch 'n Go eWallet, DuitNow, FPX and crypto assets (USDT, BTC, ETH), and managing withdrawals within 30 minutes to 3 hours.
- Account security — detecting suspicious activity, preventing fraud, hacking and money laundering related to user accounts.
- Service communication — sending account-related notices, service updates, transaction alerts and responses to customer support enquiries.
- Legal compliance — meeting legal obligations and regulations imposed by the international licensing authorities under which we operate.
- Experience personalisation — tailoring content, promotions and recommendations based on your preferences and gaming habits, including support for responsible gambling programmes.
- Platform improvement — analysing aggregated and anonymised usage data to improve the features, interface and overall performance of the shoie33 platform.
4. Sharing Data with Third Parties
shoie33 does not share your personal data with third parties for marketing or commercial purposes. However, there are limited situations where data sharing may be necessary:
- Payment providers — required data is shared with payment service providers such as the Touch 'n Go, DuitNow and FPX gateways to process your financial transactions. These providers are bound by strict confidentiality agreements.
- Game software providers — minimum game information is shared with casino software providers to allow games to function correctly and to maintain records of gaming activity.
- Legal authorities — we fully comply with instructions from regulatory authorities, courts or lawful law enforcement agencies when required by law.
- Fraud prevention services — limited data may be shared with third-party verification services to verify identity and prevent fraudulent activity.
In all cases of data sharing, we ensure that the receiving party is bound by data protection obligations equal to or stricter than our own standards.
5. Data Storage and Security
We store your personal data on secure servers with layered protection. The technical and organisational security measures we apply include:
- 256-bit SSL encryption for all data transmitted between your browser and shoie33 servers.
- Role-based access control ensuring staff can only access data relevant to their duties.
- 24/7 system monitoring by our technical security team to detect cyber threats or unauthorised access.
- Regular data backups stored at secure, separate locations to ensure service continuity.
- Periodic security audits by independent third parties to assess the effectiveness of our protection measures.
Your personal data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. After account closure, we may retain certain data for an additional period as required by law or audit obligations.
6. Use of Cookies and Tracking Technologies
The shoie33 website uses cookies and similar tracking technologies to improve the user experience and to allow certain functions to operate correctly. Cookies are small text files stored on your device when you visit our website.
- Essential cookies — required for basic website functions such as login session verification, transaction processing and account security. These cookies cannot be disabled.
- Performance cookies — help us understand how visitors interact with the website through anonymously collected information, allowing us to improve platform performance.
- Functional cookies — store your preferences such as language, display settings and game preferences to provide a more personalised experience.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect some functions of the shoie33 platform.
Your Rights as a Data Owner
As a shoie33 user, you have several rights regarding your personal data that we are committed to upholding.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time via a written request.
Right of Rectification
If your data is inaccurate or out of date, you have the right to request correction without undue delay.
Right of Erasure
Under certain circumstances, you may request deletion of your personal data, subject to our legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
7. Protection of Minors
The shoie33 platform is intended solely for individuals aged 21 and above. We do not provide services to individuals under the age of 21 and do not knowingly collect personal data from them.
All users are required to verify their age during the account registration process. If we find that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.
8. Changes to This Privacy Policy
shoie33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. We will notify you of any material changes through:
- A clear notice on the shoie33 website homepage before the changes take effect.
- An email notification will be sent to the address registered in your account for changes that have a significant effect.
- Update the "Effective" date at the top of this document.
Continued use of shoie33 services after any changes is considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.
9. Contact Us About Privacy
If you have any questions, concerns or complaints regarding how we handle your personal data, we welcome your feedback. The shoie33 customer support team can be reached through the following channels:
- Live chat — available 24/7 directly through the shoie33 platform in Malay and English.
- Email — contact us at [email protected] for privacy-related enquiries or data rights requests.
We will acknowledge receipt of your enquiry within a reasonable time and aim to provide a complete response as soon as possible.
Play with Your Privacy Protected
With a transparent Privacy Policy and solid personal data protection, shoie33 ensures your gaming experience is fully safe and secure.